Terms of Service

Last updated: 26 November 2025

These Terms of Service (“Terms”) form a legally binding agreement between you and Mockera (“Mockera”, “we”, “us”, or “our”) and govern your access to and use of our website, mock interview services, applications and any related products or features (collectively, the “Service”).

By creating an account, accessing or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

1. Eligibility & Accounts

1.1. You may use the Service only if you are at least 16 years old and legally capable of entering into a binding contract in your jurisdiction. If you are under 18, you must have parental or guardian consent where required by law.

1.2. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use of your account or security breach.

1.3. We may refuse registration, close accounts or reclaim usernames if we reasonably believe this is necessary to protect the Service, our users, or our legitimate business interests.

2. Nature of the Service – No Guarantees

2.1. Mockera provides AI‑assisted mock interviews, practice tools and feedback designed to help you prepare for real interviews. The Service is for practice and coaching support only.

2.2. We do not guarantee that you will obtain any particular job, offer, promotion, interview, compensation level or other outcome as a result of using the Service.

2.3. Feedback, scores, suggestions and content generated by the Service (including by AI models) are based on patterns and training data and may be incomplete, inaccurate or inappropriate for your specific situation. You remain solely responsible for how you use any feedback or content and for all decisions you make in your real‑world applications or interviews.

2.4. The Service does not provide legal, financial, medical, psychological or other professional advice. Any information provided is for general informational and educational purposes only.

3. User Content & Data

3.1. “User Content” means any data, CVs, job descriptions, audio, video, text, images, metadata or other materials you upload, record, transmit or otherwise provide to the Service.

3.2. You retain ownership of your User Content. However, to operate and improve the Service, you grant Mockera a worldwide, non‑exclusive, royalty‑free licence (with the right to sublicense to our subprocessors and technical providers) to host, store, process, transcribe, analyse, reproduce and display your User Content:

• to provide and maintain the Service to you (e.g. running mock interviews, generating feedback, storing your history);
• to troubleshoot, secure and improve the Service, including training and evaluating models and algorithms, in anonymised or aggregated form where reasonably possible; and
• to comply with legal obligations and enforce these Terms.

3.3. You represent and warrant that you have all rights, permissions and consents necessary to provide User Content to us and to grant the above licence, and that your User Content and use of the Service will not:

• infringe or violate any third‑party rights (including privacy, publicity, confidentiality or intellectual property rights);
• contain personal data of others unless you have a lawful basis and their permission to share it; or
• violate any applicable law, regulation or professional obligation.

3.4. Our use of your personal data is further described in our Privacy Policy, which is incorporated into these Terms.

4. Acceptable Use

4.1. You agree not to, and will not allow any third party to, do any of the following:

• use the Service for any unlawful, harmful, deceptive or fraudulent purpose;
• upload or share content that is harassing, hateful, discriminatory, abusive, obscene or otherwise inappropriate;
• attempt to reverse engineer, decompile, or derive source code or models from the Service, except to the extent such restriction is prohibited by law;
• scrape, harvest or collect data from the Service by automated means not explicitly permitted by us;
• circumvent or attempt to bypass any security or access controls;
• misrepresent your identity or affiliation, or impersonate any person or entity;
• use the Service to create content designed to mislead, impersonate others, or violate others’ rights;
• probe, test, overload, disrupt or interfere with the Service or any related networks; or
• use the Service in any manner that could harm Mockera’s reputation or our ability to offer the Service to other users.

4.2. We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms or pose a risk to the Service, our users or our business.

5. Plans, Payments & Refunds

5.1. Certain features of the Service may be offered on paid plans or one‑time purchases. Prices, features and limits for each plan are described on our website and may change from time to time.

5.2. Unless explicitly stated otherwise, fees are non‑refundable. You are responsible for all charges incurred under your account. We may provide goodwill refunds or credits at our sole discretion, but we are not obligated to do so.

5.3. We may change fees or introduce new charges. We will aim to give reasonable notice where required by law. Continued use of the Service after price changes take effect constitutes your agreement to the new prices.

6. Intellectual Property

6.1. Mockera and its licensors own all rights, title and interest in and to the Service and its underlying technology, including all software, AI models, interfaces, designs, logos, trademarks, text, graphics and other content (excluding your User Content). These are protected by intellectual property and other laws.

6.2. Subject to your compliance with these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Service for your personal, non‑commercial interview preparation only.

6.3. Nothing in these Terms transfers any intellectual property rights to you. You agree not to remove, obscure or alter any proprietary notices on the Service.

7. Third‑Party Services & AI Providers

7.1. The Service may rely on or integrate with third‑party services (for example, cloud providers, AI model providers, analytics, video processing). Your use of those services may be subject to additional terms from those third parties.

7.2. While we take care in selecting and configuring third‑party providers, we do not control them and are not responsible for their services. To the maximum extent permitted by law, we are not liable for any acts or omissions of third‑party service providers.

8. Disclaimers

8.1. The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, non‑infringement and course of dealing.

8.2. We do not warrant that the Service will be uninterrupted, secure or error‑free, that defects will be corrected, or that the Service will meet your expectations or produce any particular results.

8.3. You are solely responsible for evaluating any information obtained from the Service and for how you use it in your applications, interviews or career decisions.

9. Limitation of Liability

9.1. To the maximum extent permitted by law, in no event will Mockera, its founders, employees, contractors, or partners be liable for:

• any indirect, incidental, consequential, special, exemplary or punitive damages; or
• any loss of profits, opportunities, offers, employment, revenue, data or goodwill,

arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

9.2. To the maximum extent permitted by law, our total aggregate liability for any and all claims arising out of or relating to the Service or these Terms will not exceed the greater of:

• the amount you paid to Mockera for the Service in the twelve (12) months immediately preceding the event giving rise to the claim; or
• EUR 50.

9.3. Some jurisdictions do not allow certain limitations or exclusions of liability. In those cases, our liability will be limited to the maximum extent permitted by applicable law.

10. Indemnification

You agree to indemnify, defend and hold harmless Mockera and its founders, employees and contractors from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of another person or entity.

11. Termination

11.1. You may stop using the Service at any time. You can request deletion of your account and associated data as described in our Privacy Policy.

11.2. We may suspend or terminate your access to the Service (in whole or in part) at any time, including if we reasonably believe you have violated these Terms, pose a security or legal risk, or if providing the Service is no longer commercially viable. Where legally required, we will provide you with notice.

12. Changes to the Service and to these Terms

12.1. We are constantly developing and improving Mockera. We may add, change or remove features or offerings and may suspend or discontinue parts of the Service.

12.2. We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page and, where required by law, provide additional notice. Your continued use of the Service after changes become effective means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service.

13. Governing Law & Dispute Resolution

13.1. To the extent permitted by law, these Terms and any dispute or claim arising out of or relating to them or the Service will be governed by the laws of the jurisdiction where Mockera has its principal place of business, without regard to conflict‑of‑law rules.

13.2. If you are a consumer user and mandatory consumer protection law in your country of residence requires the application of different law or rights, those mandatory protections will prevail where they conflict with this section.

13.3. You and Mockera will attempt to resolve any dispute informally first. If we cannot reach a resolution within a reasonable time, disputes may be brought in the competent courts of our principal place of business, unless mandatory law specifies otherwise.

14. Miscellaneous

14.1. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

14.2. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

14.3. These Terms, together with the Privacy Policy and any other referenced policies, constitute the entire agreement between you and Mockera regarding the Service and supersede any prior agreements relating to the Service.

15. Contact

If you have any questions about these Terms, you can contact us at:

Email: legal@mockera.app

This document is provided for convenience and does not constitute legal advice. You should consult your own legal counsel to ensure these Terms are appropriate for your circumstances.